Description:
Building Manager
GENERAL RESPONSIBILITIES
The Building Manager supports the management and operation of first-class commercial office buildings in the Akridge portfolio as assigned. The Building Manager’s primary obligation is to provide outstanding customer service to Clients, investors, and vendors through innovative, responsible, and responsive building management and financial management techniques.
The Building Manager will also coordinate with the Building Services, Leasing, Construction Management, and Accounting departments to ensure outstanding customer service is provided to our Clients and Investors.
This position reports directly to the Senior Property Manager or Portfolio Manager of the assigned properties and works in cooperation with the Building Services staff, outside contractors, and in the service of all building Clients.
GENERAL QUALIFICATIONS
< The Building Manager interacts regularly with all Clients, members of the Building Services staff, leasing representatives, Akridge accountants, and outside contractors.
< Professionalism and the ability to deal with various personalities are primary qualifications.
< The Building Manager must possess strong verbal communication skills, exemplary organizational skills, the ability to meet deadlines and the ability to handle multiple priorities.
< The Building Manager must be proficient in Word and Excel and have the ability to function on a variety of computer software programs.
< Building Managers will be expected to enroll in the Real Property Administrators curriculum with the intention of earning a RPA designation within approximately three years.
< Four year degree or equivalent experience.
< One to three years’ experience in commercial property management.
< Must will be able to work independently and in multiple locations.
SPECIFIC RESPONSIBILITIES
Customer Service
< Establish and maintain a professional relationship with Client representatives by visiting each Client contact on a regular basis.
< Work in conjunction with other Akridge departments and all outside contracted personnel to provide Clients with the highest level of quality service.
< Be familiar with all lease terms and requirements.
< Coordinate Client relations activities with Akridge.
< Respond promptly and urgently to all Client inquires and follow up with all requests for services.
Site Inspections and Building Operations
< Perform daily site inspections of property.
< Work with lead engineer and building services staff to ensure that the building mechanical systems and grounds are clean, secure, energy efficient, operating properly and in compliance with building codes.
< Maintain vacant space in secured and marketable condition at all times.
< Maintain emergency procedures guidelines.
< Maintain garage operations.
< Oversee on-site contracted personnel to ensure that they provide our Clients with the highest quality service.
< Develop professional working relationships with Leasing, Construction Management, Development, and Building Services.
< Initiate work tickets as a result of site inspections and follow up with Engineer, Porter, or Lobby Attendant.
< Follow up proactively with Clients on work orders.
Contractor Assignments
< Act as contact for requests from Clients regarding contract work and contracted personnel. Initiate work request and/or arrange for contractor. Inform PM and follow up with contractor and Client.
< Schedule cyclical maintenance such as window washing, carpet cleaning, and elevator maintenance.
< Execute contract administration duties. Procure, award, contract and administer service contracts.
Administrative
< Assist Senior Property Manager or Portfolio Manager with budget preparation.
< Assist with general administrative tasks as requested by Senior Property Manager or Portfolio Manager.
Work Tickets
< Input work tickets as needed.
< Follow up status and classify as to urgency. Keep Senior Property Manager or Portfolio Manager advised of problems in the building.
Invoices
< Initiate invoices for all Client billable work performed by JAMCO staff and outside contractors.
< Code and approved building invoices using a variety of electronic bill paying systems.
Client Move-Ins and Move-Outs
< Responsible for recurring procedures associated with Client move-ins including but not limited to: preparation and presentation of welcome letters; Initiation of recycling program; follow up on order of directory strips, suite and building signage.
< Responsible for coordinating Client move-outs.
Special Projects
< Initiate major non-recurring and capital improvements projects according to the budget schedule.
< Assist with other financial reporting.
Miscellaneous
Assist with other duties and responsibilities as assigned by the Senior Property Manager, Portfolio Manager, or Director of Property Management.