Date Posted: 05/01/2023

Contact:

Contact email: careers@akridge.com

Description:

Client Services Coordinator

May 2023

GENERAL RESPONSIBILITIES

 The Client Services Coordinator is responsible to support the management and operation of first class commercial office buildings in the Akridge portfolio as assigned. The Client Services Coordinator’s primary obligation is to provide outstanding customer service to Clients, investors, and vendors through innovative, responsible, and responsive building management and financial management techniques. 

This position shall be responsible for supporting four (4) assignments in the Akridge portfolio. This position will primarily sit in Akridge’s management office at 1101 Sixteenth Street, NW, but responsibilities entail visiting properties regularly.

The Client Services Coordinator will also coordinate with the Building Services, Leasing, Construction Management, and Accounting departments to ensure outstanding customer service is provided to our Clients and Investors. 

This position reports directly to the Senior Property Manager or Portfolio Manager of the assigned properties and works in cooperation with the Building Services staff, property management staff, other members of the building team, outside contractors, and in the service of all Building Clients.

GENERAL QUALIFICATIONS

The Client Services Coordinator interacts regularly with all Clients, members of the Building Services staff and outside contractors.  Therefore, professionalism and the ability to deal with various personalities are primary qualifications.  The Client Services Coordinator must possess strong verbal communication skills, exemplary organizational skills, the ability to meet deadlines and the ability to handle multiple priorities.  The Client Services Coordinator must be proficient in Word and Excel and have the ability to function on a variety of computer software programs.  Client Services Coordinators will be expected to enroll in the Real Property Administrators curriculum with the intention of receiving a RPA designation within approximately three years and to become a public notary.

 

SPECIFIC RESPONSIBILITIES

 

<   Establish and maintain a professional relationship with tenant representatives by visiting each Client contact on a regular basis (at least twice per month)

<   Work in conjunction with other Akridge departments and all outside contracted personnel to provide Clients with the highest level of quality service

<   Be familiar with all lease terms and requirements

<   Communicate with Clients through the of Electronic Tenant Solutions software

<   Coordinate Client relations activities with Akridge

<   Respond promptly to all Clients inquires and follow up with all requests for services

<   Perform administrative duties including invoice approval, access security fob administration, and contact management, electronic filing, keeping meeting minutes, managing certificates of insurance, and other duties as assigned

<   Assist Senior Property Manager and/or Portfolio Manager with budget preparation and with writing monthly reports

<   Issue Client Manual and see that information is kept current

<   Assist with contract management and preparation as requested

<   Assist with creation, planning and implementation of building wide Client events

<   Provide back up for the lobby attendant or security guard

<   Provide notary services to building Clients

Site Inspections and Building Operations

<   Work with Chief engineer and building services staff to ensure that the building mechanical systems and grounds are clean, secure, energy efficient, operating properly and in compliance with building codes.

<   Maintain vacant space in secured and marketable condition at all times.

<   Maintain emergency procedures guidelines.

<   Oversee on site contracted personnel to ensure that they provide our Clients with the highest quality service.  Act as a liaison with the Management Contact for the particular service provider.

<   Develop professional working relationships with Leasing, Construction Management, Development, and Building Services.

<   Initiate work tickets as a result of site inspections and follow up with Engineer, Porter or Lobby Attendant.

<   Follow up with clients on work orders.

Contractor Assignments

<   Act as contact for requests from Clients regarding contract work and contracted personnel.  Initiate work request and/or arrange for contractor.  Inform PM and follow up with contractor and Client.

<   Schedule cyclical maintenance such as window washing, carpet cleaning, and elevator maintenance.

Work Tickets

<   Input work tickets as needed.  Close work tickets as requested by Property Manager and/or Portfolio Manager.

<   Follow up status and classify for urgency.  Keep operations team advised of problems in the building.

client surveys

<   Distribute annual Client survey forms to all Clients and coordinate with Senior Property Manager and/or Portfolio Manager on follow- up of evaluations by letter and telephone.

Invoices

<   Initiate invoices for all Client billable work performed by JAMCO staff and outside contractors.

<   Code all vendor invoices in accordance with the building budgets for approval by others.

Client Move-Ins

<   Responsible for recurring procedures associated with Client move-ins including but not limited to:  preparation and presentation of welcome letters; Initiation of recycling program; follow up on order of directory strips, suite and building signage.

Special Projects

<   Initiate major non-recurring and capital improvements projects according to the budget schedule.

<   Assist with other financial reporting.

<   Assist with department-wide programs as requested.

Conference Room Management

<   Schedule and manage conference rooms or other public areas of the building

<   Manage building staff with set up and break down of conference facility

<   Assist with IT support for the conference facility

<   Initiate invoices for conference room use

<   Oversee general appearance and upkeep of the conference facility

Spending Authority

<   The Client Services Coordinator must obtain approval from the Property Manager prior to making any expenditure on behalf of the building in excess of $500.

Miscellaneous Responsibilities

<   Assist Engineer staff with administrative tasks.

<   Assist with compliance with Akridge’s internal building operational audit program (BOA).

<   Attend weekly staff meetings as well as other regularly scheduled building meetings.

<   Assist with creation, management and implementation of building’s emergency preparedness plan.

<   Assist with creation, management and implementation of building’s sustainability plan.

<   Assist with department-wide initiatives as assigned.

 

Date Posted: 03/30/2023

Contact:

Contact email: careers@akridge.com

Description: Director of Human Resources

ABOUT AKRIDGE
Akridge is a comprehensive real estate services company and a prominent investor and developer in the Washington metropolitan region and North Carolina. We provide acquisitions, design and construction management, development, finance and asset management, leasing, and property management services. For over 45 years, the company has acquired, developed, or entitled more than 27 million square feet of office, multifamily, retail, entertainment, and industrial flex space. Akridge has another 7.6 million square feet in its active pipeline, currently manages approximately 4.2 million square feet, and has a portfolio with an estimated value of over $2.1 billion.

POSITION SUMMARY
The Director of Human Resources is responsible for performing a wide-range of HR duties for the organization, with an emphasis on employee support and corporate culture connection. This role works in conjunction with the COO and Compensation, Compliance and Benefits Manager to set the human resource strategy for the organization.The Director of Human Resources will support our people and the grounding of our guiding principles: people,integrity, quality, and community.

People: Akridge attracts and retains the best employees and provides them with quality support,comprehensive training, and a collaborative work environment.
Integrity: Akridge maintains an uncompromising dedication to the highest level of professional business conduct and cooperation.
Quality: Akridge strives to be a world-class role model in every facet of its operations and developments,raising the bar on industry performance standards.
Community: Akridge is committed to thoughtful civic engagement.

GENERAL RESPONSIBILITIES
Employee policy and procedure development and implementation in conjunction with COO and the Compensation, Compliance and Benefits Manager. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Sets annual strategy and budget for all noted activities below.

POSITION RESPONSIBILITIES/ESSENTIAL JOB FUNCTIONS
-Employee Support and Talent Management
Identifies and determines the policies, process, and procedures to support the full life cycle of an employee which includes but is not limited to on-boarding, mentoring, employee reviews,development plans, education requests and reimbursements, and career advancement. Identifies and develops the performance evaluation program(s). Coordinate corporate recruiting efforts and employment term negotiation. Employee disciplinary actions and terminations.
-Employee Engagement and Connection
Implements best practices in achieving employee connection to the firm. Develops and implements corporate communication, employee events (virtual and in person),wellness programs, employee recognition, sports league involvement, service day. Leads and supports the firm’s Diversity, Equity, and Inclusion work.
-Training and Leadership Development
Identifies and executes programs/presenters for corporate training/educational series. Determines recommendations for leadership development throughout all levels in the organization.
-Future Responsibilities
Manages the Administration support staff for the organization. In conjunction with the Administration team, manages corporate office space through policy development, evolution, and implementation.

QUALIFICATIONS
-Exercise excellent interpersonal, negotiation, and conflict resolution skills.
-Ability to communicate effectively verbally and in writing.
-Excellent organization skills and attention to detail.
-Strong analytical and problem-solving skills.
-Ability to prioritize tasks and to delegate them when appropriate.
-Ability to act with integrity, professionalism, and confidentiality.
-Experience in presenting findings and recommendations to key executives.
-Well-versed in the areas of employment related law and legal compliance, including but not limited to FMLA,ADA, HIPAA, ACA.
-Must be tactful and diplomatic with an emphasis on providing excellent internal customer service.
-Budget Management experience required.
-HR certification a plus (PHR, SPHR, SHRM-CP or SHRM-SCP).

Date Posted: 05/09/2022

Contact:

Contact email: careers@akridge.com

Description:

Akridge is seeking Building Engineers! Applicants should have three to five years’ hands-on experience with building operating systems and obtained Universal CFC certification.

The Building Engineer is responsible for maintaining the mechanical, life safety, electrical, plumbing and hardware systems. The Building Engineer, in conjunction with the Chief Engineer, is also responsible for the preventative maintenance program for the property.

Duties will include repairs and preventative maintenance tasks including locksmith services, painting, basic electric, plumbing, mechanical, energy management systems and sustainability mandates. 

The successful candidate will perform duties in a timely, conscientious manner and  maintain good communication with the Chief Engineer, Senior Chief Engineers, Property Manager and all building Clients.