Property Managers are responsible for the overall management and operation of first class commercial office buildings in the Akridge portfolio. Their primary obligation is to provide outstanding customer service to Clients, investors and vendors through innovative, responsible and responsive building management and financial management techniques.
< Ensure that all transactions or requests with staff, vendors or building Clients are conducted in a first class manner and that outstanding customer service is provided at all times.
< Maintain buildings in a first class manner.
< Manage all maintenance contracts involved in the upkeep of an office building, including elevators, cleaning, landscaping, air quality, concierge and security.
< Conduct regular building visits and ensure that building inspections are conducted on a regular basis.
< Implement and recommend capital improvements and emergency repairs as needed.
< Ensure that Client requests for services are completed in a timely and efficient manner by coordinating with the Akridge Building Service Department or outside contractors.
< In connection with the Managing Chief Engineer, supervise, monitor, set performance goals and evaluate building engineers, porters and Concierge/Lobby Attendants. Create a team atmosphere and support the development and advancement of team members.
< Conduct quarterly building team meetings to review the budget, status of projects, Client issues, leasing, financial position of the building, sustainability efforts, utility consumption and ownership issues and any other items related to the operation of the building.
< Participate in the Building Operational Audit (BOA).
< Participate in the LEED certification process of buildings
< Monitor and Energy Star program and DC benchmarking.
< Operate buildings in accordance with LEED approved standard operating procedures.
< Develop and manage energy conversation program in conjunction with engineering staff and the building services department.
< Track and monitor performance as required by USGBC or other industry accepted protocols.
< Provide outstanding customer service at all times.
< Responsible for regular and positive interaction with building Clients through regular site visitations, telephone contacts, written communication, Client events, person-to-person contact and Client evaluations. Understand Client space objectives and requirements.
< Act as the Akridge liaison for Clients in communication with Akridge main office concerning leasing, sustainability, emergency preparedness or emergency events, construction or any other interaction outside of Property Management.
< Work with the Director of Marketing or others in planning and executing special Clients Events such as lobby parties, training events or seminars, sustainability promotions and special requirements of Clients.
Investors and Owner Relations
< Provide outstanding customer service at all times.
< Prepare monthly status reports for Investors in accordance with the terms of the management agreement.
< Schedule and conduct regular Investor meetings
< Understand and implement Investor objectives.
< Make recommendations for the improvement of the operation of the building and the improvement of the financial position of the building.
Financial and Budget Management
< Prepare and manage annual operating budgets for all assigned buildings in accordance with the terms of the management agreement, lender requirements, and owner requirements and in line with current market conditions and best practices
< Prepare, monitor and implement long term capital improvements plans.
< Authorize expenditures up to $25,000 per building within the approved operating plans and up to $5,000 for expenditures not in the annual operating plan.
< Monitor rent collections with the accounting department. Utilize accounting department for delinquencies. Responsible for the ultimate collection of all rents and communicating with the Owners in regards to the status of the collections.
< Work closely with accounting department to make sure that all invoices are paid in a timely manner.
< Prepare regularly scheduled reforecasts of the financial position of the building.
< Review and approve the annual rent increases and rent reconciliations for all Clients.
< Assist leasing team with leasing of the buildings
< Ensure that vacant space is in proper condition for leasing tours.
< Conduct or participate in leasing tours as requested by leasing department.
< Represent Akridge by participating in business and community related associations such as AOBA, BOMA, and civic associations.
< Attend weekly department meetings for reporting, coordination and problems/issues identifications.
< Participate in committees or selection teams for new procedures, industry trends or special projects related to overall operation of the portfolio or property management department.
Requirements and Qualifications:
The PM interacts regularly with the Akridge Building Clients, Investors and Owners, the Buildings Services Department, the Sustainability Department, the Leasing Division, the Construction Management Department, the Accounting Department and outside contractors, local officials, trade associations and Business Improvement Districts. The PM is required to interface with personalities at all levels and in all areas of the commercial real estate industry.
< 5-7 years experience in commercial property management
< College degree required
< Real Property Administrator (RPA) or Certified Property Manager (CPM), LEED AP or LEED Green Associates designation preferred
< Effective communication and interpersonal skills coupled with the ability to resolve difficult situations and conflict efficiently and professionally.
< Detail oriented, with strong analytical, organizational and coordination skills.
< Ability to perform multiple tasks, meet deadlines, and to work under pressure while maintaining a professional attitude.
< Self-confident individual with leadership abilities and accelerated growth potential.
< Ability to operate independently while also performing as a member of a team.
< Strong computer skills and proficiency in Microsoft Outlook, Word, Excel and ACT project management software, Cardin, Yardi, MRI, Realogic, Energy Star Manager and LEED Online and MACH Energy.